Akai MPK49 User Manual Page 14

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  • TROUBLESHOOTING
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14
TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
Please make sure that the MPK49 is connected to
your computer and that the computer is powered on.
The display does not light
up.
No power.
If using a power adapter, please make sure that the
adapter is plugged into a live power outlet.
Check your computer’s USB connection to confirm
that the MPK49 is recognized. If necessary, replug
the connection and restart your computer.
MPK49 not properly
connected.
If controlling an external hardware module, make
sure that the MIDI cable is connected from the
MPK49 to the device’s MIDI IN port.
MPK49 connected after
software application has
started.
Restart the software application with the controller
plugged in.
Problem is caused by use
of a USB hub.
Unplug the MPK49 from the USB hub and connect
directly to the computer.
Software application not
set to receive MIDI data
from the MPK49.
Ensure that the MPK49 or “USB” MIDI device is
listed as an active MIDI source in your application.
Usually, the MIDI settings can be accessed through
the application’s Preferences menu.
No sound from target
device.
MPK49’s MIDI channel not
the same as application’s
incoming MIDI chanel.
Make sure that the MPK49 is sending MIDI
information on the channel that the target device
expects.
Sustain pedal was plugged
in after the MPK49 was
powered on.
Turn the unit’s power off, wait a moment and then
turn it on again.
Notes sustain continuously.
Stuck notes due to
incomplete MIDI data.
Turn the unit’s power off, wait a moment and then
turn it on again.
Sustain pedal works in
reverse.
Sustain pedal was plugged
in after power was turned
on.
With the pedal plugged in, turn the unit’s power off,
wait a moment, and turn it on again.
Arpeggiator and Note
Repeat features are not
synchronized to my clock
source.
Clock source on MPK49
set to “Internal”.
In Global Mode, change the MIDI Clock setting to
“External”. Also, make sure that the software you
are using is set to send MIDI Clock to the MPK49.
Arpeggiator and Note
Repeat features are not
working and my Seq/DAW
is sending clock.
Software DAW is not in
play mode.
If your software DAW is not playing, it will not be
sending clock.
My slider, knob or mod
wheel works in reverse.
Controller minimum value
is set higher than its
maximum.
Edit the controller and set the minimum value to be
lower than the maximum.
Transport control does not
work.
Software does not support
MMC messages, MIDI
START/STOP or the MIDI
CC mode.
Edit the transport control to send MIDI messages
instead. Make sure that the Transport mode you are
using on the MPK matches the receive modes of
your software.
I am only hearing one
sound when I hit different
pads
12 Level function is
engaged.
When engaged, the 12 Level function will map the
last hit pad to all 12 pads. Deactivate 12 Level to
return to normal operation.
The pads always play at
maximum velocity (127).
Full Level feature is
engaged.
When engaged, the Full Level function will cause all
the pads to output maximum velocity, no matter how
hard they are hit. Turn off Full Level to return to
normal operation.
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